//core/com.kustomer.core.providers/KusChatProvider/createConversation
[androidJvm]
abstract suspend fun createConversation(title: String? = null, messages: List<String>?, attachments: List<KusUploadAttachment>?, messageAction: KusMessageAction? = null, lastDeflectionData: KusKbLastDeflectionData? = null, attributes: Map<String, Any>? = null, initialAgentMessages: List<String>? = null): KusResult<Pair<KusConversation, List<KusChatMessage>>>
Creates a new conversation. Adds messages to the created conversation if passed in the parameter. Currently this API only supports adding text messages for a newly created conversation. Use KusChatProvider.sendMessageWithAttachments to send more messages and/or attachments in the conversation.
This API will create new conversation irrespective of whether there are any other ongoing open conversations or not. If you only want to show 1 active conversation at a time, then check if there are any other open conversation via KusChatProvider.fetchConversations.
Note: This is a suspend function and should be called from Kotlin Coroutines
Pair of created KusConversation and List of added KusChatMessage objects. List of KusChatMessage will be empty if no message was passed in the function parameter
androidJvm
| com.kustomer.core.models.chat.KusKbLastDeflectionData |
androidJvm
| title | Optional title for the conversation. If no title is provided, the text of the first message will be used as the title. Conversation titles are limited to 256 characters and will be truncated if they exceed that limit |
| messages | Optional list of string messages to be added for the created conversation. The first message will be automatically set as the conversation title. |
| attachments | Optional list of KusUploadAttachment to send as messages when the conversation is created |
| messageAction | Optional KusMessageAction object when the first message was KusMessageTemplateType.QUICK_REPLY |
| lastDeflectionData | contains the KusKbLastDeflectionData which is referred when sending back details about the kb deflect articles sent via chat assistant |
| attributes | Key Value pairs that can be optionally included to describe the newly created conversation |
| initialAgentMessages | A list of messages that appear to the end user as if they were sent at the beginning of a conversation by an agent or bot. Ignored if a Chat Assistant is set. |